Terms & Conditions

License to Use Website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter);

Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Limited Warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations & Exclusions of Liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these Terms & Conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Cancellation & Refund

Thanks for registering at www.askdrsandhya.com. Cancellations of Services, Getting Refunds and Lodging Complaints for refund Please note the following:

Cancellation:
For cancellation of Services, you should intimate by email at refunds@askdrsandhya.com or call the numbers mentioned on our website. You must mention your payment details, online reference number, patient Name, Age, Sex etc.In case of payment made for services, you have 15 calendar days, from the date of payment to claim refund of amount paid by you.To be eligible for a refund, you must not have availed the services.Your payment details should be verifiable and you must provide proof of payment to us.

Refunds:
Once we receive your complain, we will acknowledge it and assign the matter to one of our officer to get all required details of services provided to you, payment received, reason for refund etc.

We will immediately notify you on the status of your refund after completing the investigation. We would also like to inform you that in following cases amount will not be refundable to you:- If you have made payment for any material and the material returned by you to the clinic is found defective or not in same condition on which it was handed over to you.Unless specifically mentioned in package/ service terms and condition, Cancellation of Appointment for doctor or any other services is allowed at least 24 hrs prior to service/ consultation date. Refund will not be approved if you have intimated cancellation within 24 hrs of service date.

If you have made payment for booking appointment for consultation of doctor, appointment was confirmed from our end and you did not present yourself for consultation or availing service. If the payment has been made towards booking of any services or package wherein it is clearly mentioned that booking amount is non refundable. In case the patient is not present to avail the particular services or does not complete the transaction by making payment of further amount, as per package/ service terms and conditions. Where you have made payment but services could not be provided due to unfavorable health condition of the patient.

Where part of the service has been provided and other part could not be provided due to reason beyond control of the clinic authorities. Claim of refund received after 15 days from the date of payment.If your claim of refund is approved, we will initiate a refund to your credit card or original method of payments opted by you.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Medicines
Any medicines once dispatched from our clinic cannot be returned and the amount for the same shall not be refunded in any case as the medicines are patient/case specific and cannot be used elsewhere. If you received a refund, any cost of return shipping will be deducted from your refund.

Medical Disclaimer

No Advice:
This website contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.

No Warranties::
The medical information on this website is provided without any representations or warranties, express or implied. We make no representations or warranties in relation to the medical information on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

(a) the medical information on this website will be constantly available, or available at all; or

(b) the medical information on this website is complete, true, accurate, up-to-date, or non-misleading.

Professional Assistance:
You must not rely on the information on this website as an alternative to medical advice from the doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult a doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

Limiting Our Liability:
Nothing in this medical disclaimer will:

(a) limit or exclude our liability for death or personal injury resulting from negligence;

(b) limit or exclude our liability for fraud or fraudulent misrepresentation;

(d) exclude any of our liabilities that may not be excluded under applicable law.